Essential information to help you prepare for your alteration service experience. We're here to make the process smooth and transparent for all our New Zealand clients.
During your first visit to our Epsom studio, we'll discuss your needs, examine the garment, and explain available options. Bring the garment and any specific requirements or preferences you have in mind. We'll provide a clear quote before work begins.
Fitting sessions allow us to make precise measurements and adjustments. We'll mark alterations carefully and explain each modification to ensure you're comfortable with the approach. All work complies with New Zealand quality standards.
When alterations are complete, we'll schedule a final fitting to verify results. We ensure satisfaction before finalising the work and address any concerns you may have. Your rights under the Consumer Guarantees Act are always protected.
Bring the garment requiring alterations, along with shoes and undergarments you plan to wear with it. This helps ensure accurate fitting and proper proportions.
Allow adequate time for alterations, especially for formal events. Basic alterations typically require 3-5 days, while complex projects may need 7-10 business days.
Ensure garments are clean before bringing them in. Clean garments allow for accurate fitting and prevent issues during the alteration process. We handle all items with care.
We accept various payment methods for your convenience. Payment is typically due upon completion of alterations, though deposits may be required for extensive projects.
We stand behind our work and strive for complete client satisfaction. If adjustments are needed after completion, we'll address them promptly to ensure you're happy with results.
We maintain clear communication throughout the process. You'll receive updates on progress and timelines, and we're always available to answer questions or address concerns.
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